Monday, July 13, 2009
Minus one laptop
You may notice one laptop missing from the steel case in the Reserves room. It was removed because the monitor is not working properly, and OIT will be repairing or replacing it over the next few weeks.
Wednesday, July 8, 2009
Thank You
As I'm sure some of you may have heard, my last day with the GPC family will be on July 28th. Being here for the past 5 years, it's hard contemplating working anywhere else. I am grateful for the opportunity to have met and worked with each of you. I've learned so much and hope to bring that wealth of knowledge with me as I start this new chapter as a media specialist. I've truly enjoyed my time here and have made wonderful friends. Thank you for making me a part of the team. It has definitely been a privilege.
Amy Y.
Amy Y.
Thursday, June 25, 2009
Spring Statistics 2009
Most of the stats for spring '09 are up. You can find them here. Great job everyone!
Wednesday, June 24, 2009
Alphabetical order
For a few weeks now, I've been taking a moment during periods of less activity to alphabetize the GIL Express and Intercampus books located on the shelf behind the circ desk. I've found this to be an effective way to reduce the time it takes to find a book for a patron.
So, if the traffic at the desk is really slow, I suggest that we each take a minute or two and check the alphabetical order of the GE and Intercampus books on the shelf.
So, if the traffic at the desk is really slow, I suggest that we each take a minute or two and check the alphabetical order of the GE and Intercampus books on the shelf.
Labels:
customer service,
GIL Express,
intercampus
Tuesday, June 16, 2009
After-hours Banner Issues
Those of you that work evenings (Jerome and Megan) may have come across patrons who return a lost item and/or pay a fine and would like their Banner blocks removed immediately.
In the event that a patron requests that their Banner block be removed after 5pm please contact Aviva Lefkovitz (Dunwoody) @ 770-274-5089. If Aviva is not available, someone else should be at this number and can take care of most Banner issues (i.e. removing Banner holds).
Thanks to Jerome for bringing this issue up. As always, please let me know if there are any other processes we can put in place to improve customer service and make everyone's lives a little easier.
In the event that a patron requests that their Banner block be removed after 5pm please contact Aviva Lefkovitz (Dunwoody) @ 770-274-5089. If Aviva is not available, someone else should be at this number and can take care of most Banner issues (i.e. removing Banner holds).
Thanks to Jerome for bringing this issue up. As always, please let me know if there are any other processes we can put in place to improve customer service and make everyone's lives a little easier.
Labels:
banner,
customer service,
holds
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