Alphabetical order

For a few weeks now, I've been taking a moment during periods of less activity to alphabetize the GIL Express and Intercampus books located on the shelf behind the circ desk. I've found this to be an effective way to reduce the time it takes to find a book for a patron.

So, if the traffic at the desk is really slow, I suggest that we each take a minute or two and check the alphabetical order of the GE and Intercampus books on the shelf.

After-hours Banner Issues

Those of you that work evenings (Jerome and Megan) may have come across patrons who return a lost item and/or pay a fine and would like their Banner blocks removed immediately.

In the event that a patron requests that their Banner block be removed after 5pm please contact Aviva Lefkovitz (Dunwoody) @ 770-274-5089. If Aviva is not available, someone else should be at this number and can take care of most Banner issues (i.e. removing Banner holds).

Thanks to Jerome for bringing this issue up. As always, please let me know if there are any other processes we can put in place to improve customer service and make everyone's lives a little easier.

Customer Service Workshop

If you missed the Customer Service workshop, don't fret. You can review the highlights of the meeting by clicking on the link. If you've got anything you'd like to add or comment on, feel free to let us know. We're always looking for better ways to serve our patrons. Thanks again for your dedication in making customer service a priority.