Items on Hold

Please note: When discharging intercampus and GIL Express items, please take time to read the routing slip that prints out. Every once in a while one will read "ROUTE ITEM FOR HOLD" instead of "ROUTE ITEM". These items do not go on the shelf in the Circ. workroom. Instead, please give these items to either Christine or me and we'll make sure that it is sent to the correct institution.


Thanks for all the hard work that you do for the Circ. Department! :)

Susan

After-hours Banner Issues

Those of you that work evenings (Jerome and Megan) may have come across patrons who return a lost item and/or pay a fine and would like their Banner blocks removed immediately.

In the event that a patron requests that their Banner block be removed after 5pm please contact Aviva Lefkovitz (Dunwoody) @ 770-274-5089. If Aviva is not available, someone else should be at this number and can take care of most Banner issues (i.e. removing Banner holds).

Thanks to Jerome for bringing this issue up. As always, please let me know if there are any other processes we can put in place to improve customer service and make everyone's lives a little easier.