Customer Service Workshop

If you missed the Customer Service workshop, don't fret. You can review the highlights of the meeting by clicking on the link. If you've got anything you'd like to add or comment on, feel free to let us know. We're always looking for better ways to serve our patrons. Thanks again for your dedication in making customer service a priority.

New Building for Newton Library

The Newton campus library is moving to a new building this summer and will be closed to the public Saturday, May 16th through Sunday, June 7th. Currently, the due date for Newton materials are set to June 8th.

Date Due Slips for GE Books

Materials from other USG institution are processed differently than our own. We have just received a sytem-wide email from our sister institution that date due slips are being placed in their books creating damages when removed. Although this may not be occurring at our circulation desk, this is a reminder that borrowed items must be left as is. Thanks!

Dealing with complaints about noisy or disruptive patrons

Many of us are asked at times to confront patrons who are acting in a disruptive manner or being too noisy. In these cases, it is tempting to just walk up to the students who are causing the trouble and ask them to be quiet.

However, the best way to handle these problems is to contact the security personnel on duty located at the desk just outside the exit. Also, make sure and let the patron making the complaint know that we take noise issues on the 3rd and 4th floor seriously and have contacted security to take care of the problem.

Congratulations to Donna!

Congratulations to Donna and Martin. Their new baby was delivered this morning, and everyone is doing well!

We wish the Constantine all the best during this joyous time!